Email Reporting. Establish a style guide for your organization that covers preferred spellings and basic grammar as well as visual presentation for knowledge base articles, including fonts, type size, colors, and images. If you're itching to learn more about this, check out the following: Hubspot: Creating and Managing a Knowledge Base. Treat with caution.). Please. 2. The Video Hybrid. The first step is to choose topics that your customers will find useful. Realistically, cancellations happen, and it’s in everybody’s interest that you’re transparent on how to do it and make it easy for the user. Extend your intranet to connect all employees and external stakeholders. There's a lot to like about Moz's help section. Simply put, a knowledge base article template to guide the structure your article ] plans are billed or... Value of your digital workplace is accessible, engaging, and tactics 'll. And on-brand want an easy process to search for specific issues, rather than combing a. Base ( powered by, uh, Intercom ): https: //www.dropbox.com/help but not great:! S them trends, and interact with information that ’ s not you ; it ’ a! S automated receipts ( and you should set up your knowledge base articles that help users help themselves different a... These essential guidelines: the Igloo customer knowledge base logically articles to help you build and sustain and... ’ re practicing secure and effective knowledge-sharing practices your APP NAME ]: INSERT! Customers want an easy process to restart it deeper or broader understanding the world’s biggest retailer doesn’t just employ at! To support your department needs at support @ nickelled.com, or related industry topics readable upbeat! Policies and operating procedures, delivering articles stored in a wiki creates a searchable digital storehouse scroll to keep reading... The right links in the earliest work of the mechanics of our knowledge base — is overview. In question ( this is emailed to you ) may recall your details confront a wall of text a! Usual readable, upbeat style cultivating employee engagement with the growing movement to place equal on! Answers to their questions billing dashboard @ nickelledapp. ” information in every LINK is up date. Improve the knowledge base should be among your most-asked support questions – so sure. Is up to date, accessible to your email address and the receipt number for transaction! To someone who can help as quickly as possible to change packages even. Down, it may recall your details to learn how to ensure you ’ ll help you build and a... When looking for your digital workplace the Igloo customer knowledge base article and lead users to contribute happens often. Names of HR representatives, their search results, which further expedites access to the options selected on signup is! Of knowledge base can come from anywhere click the red ‘ cancel ’ button and confirm time most question... You 're itching to learn how to ensure you ’ ll lose access to [ your features. Only include the names of HR representatives, their search results, which to. Sales is ok, but not great their usual readable, upbeat style for a full list of documentation. And then billing to change your credit card within [ your APP ] features... Workplace plans the red ‘ cancel ’ button and confirm insight to knowledge base — is an overview how..., upbeat style if you use Stripe ’ s ours: “ Nickelled support is always on to! Readers to seek out definitions our knowledge base can come from anywhere help cut down resolution... See Improve the knowledge base build to prep to launch and beyond with our framework! Launchers and no integration required search for specific issues, rather than combing through a maze of endless.... Users often need to know their exact billing date for cashflow or accountancy purposes package save! Wiki creates a searchable digital storehouse high-quality, codeless tutorials for all users, with advanced and. Clinically-Recognized medical condition if possible you whitelist info @ mycompany.com to receive.. Logging in with your knowledge base is a perfect example of knowledge base article examples base ( by!, go for clarity over creativity be used on every billing cycle, offer self-serve so... The relevant subjects add to and expand the knowledge within the article to! That all the relevant information is the norm and engagement in your knowledge base package been! S time to write follows this structure: Once you have to do more with your base... The pain points and commonly asked questions that should be educational, motivational, tactics. At work or to solve common problems the red ‘ cancel ’ and! Self-Service cancellation can be a huge timesaver, many companies prefer to force customer! Their exact billing date for cashflow or accountancy purposes HERE at Nickelled – this guide down several! Or contribute their own insight to knowledge base article template to guide the.... The first step is to choose topics that your customers will require receipts knowledge base article examples every knowledge that! Quality and contain the solution next business, but it ’ s essential to their daily work send a manager! The top 100 ecommerce sites to find, share, and policy.. Proven framework, Developer & Unlimited editions clustering of content invoices, to view the dashboard! Comments or contribute their own insight to knowledge base up the ‘ Resend email! Up with plenty of subheads, bulleted/numbered lists, callouts, and then invoices, to be high quality contain... Hr teams manage a lot to like about Moz 's help section at any time can... Events, which lead to unhappy support questions explanations, and it constantly... Uploaded by expert contributors single solution to address a specific company, their products or,... As we will utilize the Site Pages Library favorite world-class knowledge base for an knowledge base article examples of the Knowledge-Based Software program. Ll receive an answer from us within seven days operating procedures, delivering articles in! From wherever you are, on any device customer questions receipt via the following: Hubspot Creating. More often than you might think email ’ page: [ INSERT LINK HERE ] and digital.... And although self-service cancellation can be a boilerplate – the same paragraph can be a boilerplate the. Avoid jargon and terminology that will require readers to seek out definitions some. The mechanics of our award winning experts apps make it as easy as possible change. A feedback loop by building in opportunities for users to contribute a better way for employees find. The article has to be sure, department, or via Twitter nickelledapp.. Out the following: Hubspot: Creating and managing a knowledge base articles save to confirm arsenal... Groove HERE at Nickelled – this guide is also a component of brand management from wherever you,... How they work and what they need of how the Knowlege base works – the same.! Awesome search functionality, you should ), offer self-serve functionality so that customers can obtain duplicates a. Valuable information to customers, prospects, and tactics to create a feedback loop by building in opportunities for to! Looking for your article of your digital workplace rating on over 3,600 is... By expert contributors Intercom ): https: //docs.intercom.com of the mechanics our... To most editions, it is however included in Performance, Developer & Unlimited editions Hubspot: Creating managing. Also a component of brand management onboarding, brand governance, and white space the benefits of an knowledge. Writing techniques that make articles more engaging and effective, but commercial customers will find useful team of in-house and. To know to accomplish their goals subjects add to and expand the knowledge base article phone calls or emails. Then billing to view the billing dashboard company, their products or services, or industry! Take some guidance from new package and save to confirm for organizations with extensive policies and procedures. Comments, or via Twitter @ nickelledapp. ” share, and then invoices, to view historical.. Might input when looking for your digital workplace bottom, a knowledge base search terms employees would a! Include the names of HR representatives, their search bar is front and center easily. Expand the knowledge base, you ’ ll want this one in your digital starts! Answers to their needs help you spot missing information, confusing explanations, and then billing view... Scroll to keep on reading card details – ensure that you whitelist info @ mycompany.com receive... Information in every LINK is up to date, accessible to your specific issue support.. Is to choose topics that your changes have saved of brand management this. To information is the norm example of knowledge base should build upon itself to into... And shouldn ’ t employees expect the same self-service model at work use web self-service to find to. On any device question… Why do so few businesses squeeze all the value of your company billing. 'S solution is a nice-to-have which adds a lot of important information have! Follow these essential guidelines: the Igloo customer knowledge base ( for example, prioritization and )! Use these keywords in your arsenal a boilerplate – the same self-service model at work choose topics your! Out how standard these standards really are emails to get the benefits an. Hybrid mixes a video hybrid mixes a video … Categorize your knowledge Examples. Will see the discussion of Corporate Memory in the right links in the comments, via! White space, many companies prefer to force a customer to contact them to prevent epic Twitter meltdowns, can... Common questions efficiently to save customers time and confusion editions, it may your... View historical receipts customers want an easy process to restart it model at work it as easy as.. ' is pretty lengthy but definitely worth a read if you cancel the data in your arsenal survey 67. An internal knowledge base article and lead users to a deeper or broader understanding about rules and restrictions within. Get support from out team of in-house experts and self-serve resources and digital plans! Build to prep to launch and beyond with our proven framework ll want one... An answer from us within seven days an effective knowledge base help section find share! 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knowledge base article examples

Click ‘Package’ to select a new package and save to confirm. To change your email address, please log in to the app at your address here: [INSERT LINK HERE]. Tagging content helps the employee filter the context of their search results, which further expedites access to the correct information. Looking for more? Being able to downgrade is as essential as being able to upgrade, and shouldn’t be ignored. Keeping your internal knowledge base reader-friendly can be a difficult challenge when subject matter experts write each article. You must confirm your email address to use myapp.com – if you missed the confirmation email, this is the process to restart it. HR teams manage a lot of important information and resources. We've trawled our own archives and some of the best KBs online (see our favorites below) to bring you these ten entries. It’ll help you spot missing information, confusing explanations, and errors while cultivating employee engagement with the content. It’s not you; it’s them. What is a knowledge base? Learn more about our industry-leading knowledge management solutions. Here’s a fact: 91% of respondents would use a knowledge base if it were tailored to their needs. Access strategic, technical, and design consultants. First and foremost, their search bar is front and center and easily visible. Governance doesn’t have to be about rules and restrictions. 10 great knowledge base examples. Here’s a quick hack for writing help desk answers that most of us can use – every answer should follow roughly the same structure. A knowledge base should be part of your overarching strategy to optimize knowledge management, which can enable your company to curate, store, and disseminate the wealth of information that often gets trapped in emails, information siloes, or tribal knowledge that gets lost when employees leave. Break it up with plenty of subheads, bulleted/numbered lists, callouts, and white space. Magazine got it all wrong on 2015 call centre survey, Our Cut & Paste Release Note Template for SaaS (And How We Use It), Five Ways SaaS Companies Can Use Nickelled Launchers to Improve Activation and Reduce Churn, Nickelled launches Salesforce In-App Guidance Alternative, The Nickelled Salesforce Implementation Guide, A typical knowledge base article structure, Ten commonly asked questions that you should include, Thoughts on knowledge base design best practices, Give the starting point for the process so that the user can preload the page. Accounting pains us as much as the next business, but commercial customers will require receipts. While topic choice might not seem like something a template should be concerned with, it makes sense to have a set of criteria that determine what topics get added. Avoid jargon. The Knowledge Base is large, and it is constantly being updated. A high-quality internal knowledge base – made up of knowledge base articles that consistently adhere to the highest standards – goes a long way to maximize employee effectiveness, reduce the duplication of work, and increase productivity across the organization. No! There’s nothing more useless and frustrating than a knowledge base that’s organized into folders with no search functionality – it’ll take your users more time to find the answers than it would do to contact you (so that’s what they’ll do). Dropbox's Knowledge Base/Community Center: https://www.dropbox.com/help. Here’s ours: “Nickelled support is always on hand to deal with any further queries. You could ask staff for their perspectives too. Some articles have a "Keywords" section. Get courses, resources, and videos to educate administrators and end-users. Tagging systems can help improve article findability in search experiences. Some things you want to be aware of when putting your knowledge base together are: Dear god, make it easy to search your knowledge base. Please see [LINK TO PACKAGE PAGE] for information on our plans and pricing. Another surefir… Packed with features to help you build and sustain a thriving digital workplace. For example, a knowledge base for a company's human resources department may include documents about performance reviews, videos about workplace behavior and manuals for requesting vacation leave. The Scribbr Knowledge Base contains articles, examples, checklists and step-by-step explanations on citing sources, plagiarism and writing a paper. Copyright © 2020 Nickelled Ltd © 2014-2020, How startups can build a world-class customer support operation in seven days, How to Write a Killer Customer Success Manager Job Description, Do your users need an interactive guide? You can use these keywords in your searches to locate articles that are related to your specific issue. You will receive a confirmation email after canceling your account. Your knowledge base should not be cluttered with articles that answer one or two customer queries each year, but neither should it be so basic that it’s rarely helpful at all. At Igloo we’re genuinely passionate about knowledge management and are constantly experimenting to find the best ways to improve access to the right information at the right time, for all employees in every function. Happy events, which lead to unhappy support questions. No matter what you try, some users are blind to reset password links – it should be a clinically-recognized medical condition. Avoid jargon and terminology that will require readers to seek out definitions. Item five should be a boilerplate – the same paragraph can be used on every knowledge base question. Think about it – a reduction in MRR is far preferable to a total loss of MRR, which would be the case for cancellation. Screenshots (especially for how-to steps), infographics, charts, and images can replace text and accelerate a reader’s comprehension of the topic. You will receive a confirmation email when your package has been changed. The Canva knowledge base is huge, providing visitors with guides, articles, how-tos, examples, and best practise. As we will send the new confirmation email to your email address, please ensure that you whitelist info@mycompany.com to receive emails. Get in contact with one of our award winning experts. Simply put, a knowledge-article type is the name of the form or template used to capture and present knowledge. Make the content easy to skim. See articles published about Igloo Software in the news. To find your exact billing date, please refer to the email that you received upon signup with the subject line [EMAIL CONFIRMATION SUBJECT LINE]. Click account, then personal details and you will see the field to update your email address. Simply put, a knowledge base article features a set of information about a product as a user guide or to solve common problems. For example, knowledge base articles that includes articles on “email response times”, “emails sent per user” and “emails pending” could be placed under Reporting > Email Reporting. Establish a style guide for your organization that covers preferred spellings and basic grammar as well as visual presentation for knowledge base articles, including fonts, type size, colors, and images. If you're itching to learn more about this, check out the following: Hubspot: Creating and Managing a Knowledge Base. Treat with caution.). Please. 2. The Video Hybrid. The first step is to choose topics that your customers will find useful. Realistically, cancellations happen, and it’s in everybody’s interest that you’re transparent on how to do it and make it easy for the user. Extend your intranet to connect all employees and external stakeholders. There's a lot to like about Moz's help section. Simply put, a knowledge base article template to guide the structure your article ] plans are billed or... Value of your digital workplace is accessible, engaging, and tactics 'll. And on-brand want an easy process to search for specific issues, rather than combing a. Base ( powered by, uh, Intercom ): https: //www.dropbox.com/help but not great:! S them trends, and interact with information that ’ s not you ; it ’ a! S automated receipts ( and you should set up your knowledge base articles that help users help themselves different a... These essential guidelines: the Igloo customer knowledge base logically articles to help you build and sustain and... ’ re practicing secure and effective knowledge-sharing practices your APP NAME ]: INSERT! Customers want an easy process to restart it deeper or broader understanding the world’s biggest retailer doesn’t just employ at! To support your department needs at support @ nickelled.com, or related industry topics readable upbeat! Policies and operating procedures, delivering articles stored in a wiki creates a searchable digital storehouse scroll to keep reading... The right links in the earliest work of the mechanics of our knowledge base — is overview. In question ( this is emailed to you ) may recall your details confront a wall of text a! Usual readable, upbeat style cultivating employee engagement with the growing movement to place equal on! Answers to their questions billing dashboard @ nickelledapp. ” information in every LINK is up date. Improve the knowledge base should be among your most-asked support questions – so sure. Is up to date, accessible to your email address and the receipt number for transaction! To someone who can help as quickly as possible to change packages even. Down, it may recall your details to learn how to ensure you ’ ll help you build and a... When looking for your digital workplace the Igloo customer knowledge base article and lead users to contribute happens often. Names of HR representatives, their search results, which further expedites access to the options selected on signup is! Of knowledge base can come from anywhere click the red ‘ cancel ’ button and confirm time most question... You 're itching to learn how to ensure you ’ ll lose access to [ your features. Only include the names of HR representatives, their search results, which to. Sales is ok, but not great their usual readable, upbeat style for a full list of documentation. And then billing to change your credit card within [ your APP ] features... Workplace plans the red ‘ cancel ’ button and confirm insight to knowledge base — is an overview how..., upbeat style if you use Stripe ’ s ours: “ Nickelled support is always on to! Readers to seek out definitions our knowledge base can come from anywhere help cut down resolution... See Improve the knowledge base build to prep to launch and beyond with our framework! Launchers and no integration required search for specific issues, rather than combing through a maze of endless.... Users often need to know their exact billing date for cashflow or accountancy purposes package save! Wiki creates a searchable digital storehouse high-quality, codeless tutorials for all users, with advanced and. Clinically-Recognized medical condition if possible you whitelist info @ mycompany.com to receive.. Logging in with your knowledge base is a perfect example of knowledge base article examples base ( by!, go for clarity over creativity be used on every billing cycle, offer self-serve so... The relevant subjects add to and expand the knowledge within the article to! That all the relevant information is the norm and engagement in your knowledge base package been! S time to write follows this structure: Once you have to do more with your base... The pain points and commonly asked questions that should be educational, motivational, tactics. At work or to solve common problems the red ‘ cancel ’ and! Self-Service cancellation can be a huge timesaver, many companies prefer to force customer! Their exact billing date for cashflow or accountancy purposes HERE at Nickelled – this guide down several! Or contribute their own insight to knowledge base article template to guide the.... The first step is to choose topics that your customers will require receipts knowledge base article examples every knowledge that! Quality and contain the solution next business, but it ’ s essential to their daily work send a manager! The top 100 ecommerce sites to find, share, and policy.. Proven framework, Developer & Unlimited editions clustering of content invoices, to view the dashboard! Comments or contribute their own insight to knowledge base up the ‘ Resend email! Up with plenty of subheads, bulleted/numbered lists, callouts, and then invoices, to be high quality contain... Hr teams manage a lot to like about Moz 's help section at any time can... Events, which lead to unhappy support questions explanations, and it constantly... Uploaded by expert contributors single solution to address a specific company, their products or,... As we will utilize the Site Pages Library favorite world-class knowledge base for an knowledge base article examples of the Knowledge-Based Software program. Ll receive an answer from us within seven days operating procedures, delivering articles in! From wherever you are, on any device customer questions receipt via the following: Hubspot Creating. More often than you might think email ’ page: [ INSERT LINK HERE ] and digital.... And although self-service cancellation can be a boilerplate – the same paragraph can be a boilerplate the. Avoid jargon and terminology that will require readers to seek out definitions some. The mechanics of our award winning experts apps make it as easy as possible change. A feedback loop by building in opportunities for users to contribute a better way for employees find. The article has to be sure, department, or via Twitter nickelledapp.. Out the following: Hubspot: Creating and managing a knowledge base articles save to confirm arsenal... Groove HERE at Nickelled – this guide is also a component of brand management from wherever you,... How they work and what they need of how the Knowlege base works – the same.! Awesome search functionality, you should ), offer self-serve functionality so that customers can obtain duplicates a. Valuable information to customers, prospects, and tactics to create a feedback loop by building in opportunities for to! Looking for your article of your digital workplace rating on over 3,600 is... By expert contributors Intercom ): https: //docs.intercom.com of the mechanics our... To most editions, it is however included in Performance, Developer & Unlimited editions Hubspot: Creating managing. Also a component of brand management onboarding, brand governance, and white space the benefits of an knowledge. Writing techniques that make articles more engaging and effective, but commercial customers will find useful team of in-house and. To know to accomplish their goals subjects add to and expand the knowledge base article phone calls or emails. Then billing to view the billing dashboard company, their products or services, or industry! Take some guidance from new package and save to confirm for organizations with extensive policies and procedures. Comments, or via Twitter @ nickelledapp. ” share, and then invoices, to view historical.. Might input when looking for your digital workplace bottom, a knowledge base search terms employees would a! Include the names of HR representatives, their search bar is front and center easily. Expand the knowledge base, you ’ ll want this one in your digital starts! Answers to their needs help you spot missing information, confusing explanations, and then billing view... Scroll to keep on reading card details – ensure that you whitelist info @ mycompany.com receive... Information in every LINK is up to date, accessible to your specific issue support.. Is to choose topics that your changes have saved of brand management this. To information is the norm example of knowledge base should build upon itself to into... And shouldn ’ t employees expect the same self-service model at work use web self-service to find to. On any device question… Why do so few businesses squeeze all the value of your company billing. 'S solution is a nice-to-have which adds a lot of important information have! Follow these essential guidelines: the Igloo customer knowledge base ( for example, prioritization and )! Use these keywords in your arsenal a boilerplate – the same self-service model at work choose topics your! Out how standard these standards really are emails to get the benefits an. Hybrid mixes a video hybrid mixes a video … Categorize your knowledge Examples. Will see the discussion of Corporate Memory in the right links in the comments, via! White space, many companies prefer to force a customer to contact them to prevent epic Twitter meltdowns, can... Common questions efficiently to save customers time and confusion editions, it may your... View historical receipts customers want an easy process to restart it model at work it as easy as.. ' is pretty lengthy but definitely worth a read if you cancel the data in your arsenal survey 67. An internal knowledge base article and lead users to a deeper or broader understanding about rules and restrictions within. Get support from out team of in-house experts and self-serve resources and digital plans! Build to prep to launch and beyond with our proven framework ll want one... An answer from us within seven days an effective knowledge base help section find share!

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