At Herbal Wellness Center, your satisfaction is important to us. We are committed to providing high-quality cannabis products and adhering to all state regulations.

Acceptable Returns:

• Defective Products: If a product malfunctions or has a defect, we will gladly accept it for proper disposal and issue a tull refund.
• Mismatched Products: If you receive a product different from the one listed on your receipt, return it for a full refund.
• Mislabeled Products: If you suspect a product is mislabeled, we will accept it and report the issue to the relevant state agency.
• Other: We may accept returns for additional reasons, following our established procedures.
• Returns will be accepted within 30 calendar days of purchase. We will accept returns for recalls in accordance to the DCC guidance provided.

Upon Return:

• You will receive a full refund of the purchase price.
• We will properly dispose of product return per State Regulations.
• Medical patients will have their remaining days’ supply or allotment adjusted accordingly.

Requirements:

• Valid Receipt: All returns must be accompanied by the original receipt.
• Original Packaging: Products must be in their original packaging.
• Our Discretion: We reserve the right to refuse returns that do not meet these requirements.

This policy is posted at all point-of-sale locations. If you have any questions, please don’t hesitate to ask our staff. Thank you for choosing Herbal Welness Center!

TOLL-FREE HELPLINE

If you have a concern that an error may have occurred in the dispensing of your cannabis, you may contact the Division of Cannabis Control’s Cannabis Service Center at DCC@com.ohio.gov or 1-833-464-6627.